Where Can I Get My Goods Shipped To?
You can arrange your goods shipped to any residential or business address. If you choose a residential address, you may inform us of a safe place at that address for the courier to leave the goods. This is called an Authority to Leave (ATL). If you do not provide an ATL, you will be responsible for arranging the collection of your goods if no one is available to sign for them on the first attempt of delivery.
What Happens If I Am Not Home At The Time Of Delivery?
Due to the increasing shipping carriers accessorial costs, we do not authorise redeliveries to residential addresses. A $22 fee must be paid if you would like your goods to be redelivered after a failed delivery attempt. Your other option is to arrange pickup of the goods from the nearest depot. If redelivery does occur we reserve the right to invoice this cost to the customer. This is applicable for any sales channel being over the phone, website, ebay, or any other method.
When will my shipment be dispatched?
Customer orders are normally dispatched within 2-3 business days of any order. Should there be any further delay, the customer will be notified and offered alternative arrangements.